RN, Director of Implementation Services
Position Type: Full-time or Part-time
Office Location(s): Remote/Home Office with Heavy Travel
Job Description: The Director for Implementation Services will provide EHR hospital clients with a multi-day, onsite, comprehensive implementation program to ensure that client's case management staff understands EHR processes and product delivery. The on-boarding process includes education presentations, orientation processes and training of company products. This individual will coordinate with sales, account management, company executives, marketing, finance and other internal departments to ensure that the client on-boarding process is executed successfully, clients' needs are met and they have an understanding of how to fully utilize EHR's products effectively.
Job Responsibilities:
• Serve as a primary resource for client implementation, education and training.
• Serve as the internal point person for all departments interacting with new/existing clients during the implementation phase of the on-boarding process. This requires internal coordination with sales, marketing, service delivery (operations), finance, implementation, and company executives.
• Educate clients' end-users including but not limited to: case management, hospital executives and all other hospital departments that will be utilizing or affected by EHR products and services.
• Work closely with EHR clients to collect data, help them understand the selected EHR products, methods for case review, the current healthcare regulatory environment, reporting deliverables, service level expectations and establishing a successful working relationship.
• Manage Customer Relationship Management (CRM) system to ensure that all data inputs associated with implementation activity and client interactions are recorded and maintained.
• Identify opportunities for clients to better utilize current services or additional services. Coordinate with sales and account management for up-sell opportunities of new service offerings.
• Travel regularly to client facilities to conduct onsite implementation, training and education (up to 90% travel).
• Perform other related duties as assigned.
Job Requirements:
• Current Registered Nurse licensure required
• BSN, case management certification, discharge planning experience preferred
• Background in cardiac procedures/cardiovascular preferred
• 5+ years of clinical nursing experience and 2+ years of case/utilization management experience preferred
• Computer-proficient, with strong typing skills experience with PowerPoint, Microsoft Word, Excel required
• Ability to travel regularly required (and make travel arrangements)
• Public speaking experience preferred
• Training/education experience preferred
• C-level or hospital management experience preferred
• Strong clinical knowledge base
• Self-motivated and able to work independently
• Ability to problem-solve, multi-task and prioritize
• Excellent verbal and written communication skills
• Strong interpersonal relations skills
• Professionalism
To Apply: Send a copy of your CV to nurses@ehrdocs.com.
|
|
|
